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Return to shopFrequently Asked Questions
Shopping Information
You can search directly using the search bar or browse through the categories on the homepage.
You can pay via bank transfer in Vietnam using QR code or account number. If you are abroad, you can pay via PayPal, Stripe, or Crypto.
Each product displays its status as “In Stock” or “Out of Stock” directly on the product page.
Yes, you can shop as a guest. However, we recommend creating an account to better manage your orders and receive warranty support.
Payment Information
You can pay via bank transfer in Vietnam using QR code or account number. If you are abroad, you can pay via PayPal, Stripe, or Crypto.
Yes, all information is encrypted and secured to industry standards. We do not store your card or bank account information.
Yes, you can enter a discount code (if available) at checkout.
If the transaction fails, your order will not be confirmed. Please try again or contact our support team for assistance.
Warranty Information
We offer a lifetime warranty on products. Refunds are provided if the issue cannot be resolved, calculated based on actual usage time.
(Example: For a 6-month package, if you used it for 3 months before encountering an error, you will receive a 50% refund).
Promotional bonus periods (if any) are not included in this warranty policy.
Please contact our support team via Fanpage or Telegram for assistance.
SubHub does not charge any fees for warranty claims if the issue is on our side. However, if you want to upgrade your plan, SubHub may require you to cover the price difference (if any).
Not applicable. SubHub only supports exchanges/refunds or upgrades within the same service package or account you purchased. Switching to another product is not possible.