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Privacy Policy
1. Introduction
We at SubHub.vn and Subhubglobal.com (“we”, “the Company”, “our”) are committed to protecting your privacy and securing your personal information. This policy explains how we collect, use, store, and share the data that you provide when using the subhub.vn website or related services.
By using the website, you agree to the terms of this Privacy Policy.
2. Information We Collect
- Personal Information: Full name, email, phone number, shipping address, payment details.
- Account Information: Username, password, order history.
- Technical Data: IP address, device type, browser, cookies, browsing behavior.
- Marketing Data: Preferences, feedback, browsing activity.
3. How We Collect Information
- When you register an account, place an order, or use contact forms.
- When you interact with the website: browsing products, adding to cart, viewing product pages.
- Through cookies and tracking technologies.
- From external sources when you give consent or as permitted by law.
4. Purpose of Use
We use your information for purposes such as:
- Processing orders, shipping, payment, and delivering products/services.
- Sending order confirmations, status updates, and other transactional communications.
- Improving our services, maintenance, analytics to enhance user experience.
- Marketing & promotions (if you consent).
- Complying with legal obligations or regulatory enquiries.
5. Disclosure & Sharing Information
We may share your personal information with:
- Shipping carriers to deliver orders.
- Payment providers to process payments and refunds if applicable.
- Third-party service providers aiding in marketing, data analytics, or technical support.
- Regulatory authorities if required by law.
- We ensure these third parties are bound to privacy and security obligations, and they use your data only for permitted purposes.
6. Data Retention & Security
- We retain your personal data until it is no longer necessary for the purposes stated in this Policy or as required by law.
- We implement reasonable technical and organizational security measures: encryption, access control, data backups, regular system audits to prevent unauthorized access, disclosure, alteration, or destruction of your data.
- In the event of a security breach, we will notify you and relevant authorities in a timely manner, in accordance with Vietnamese law.
7. Your Rights
You have the following rights:
- Request access to your personal information that we hold.
- Request correction or update if the information is incorrect.
- Request deletion or anonymization when no longer necessary or if you withdraw consent (where permitted by law).
- Opt-out of marketing / promotional communications.
- Withdraw consent where you previously gave it.
8. Cookies & Other Tracking Technologies
- We use cookies and similar technologies to personalize experience, analyze traffic, and measure website performance.
- You can refuse non-essential cookies or manage them via your browser settings or preferences.
- Essential cookies needed for basic website functionality (like session management, shopping cart) will always be used.
9. Children
This website is not directed at children under the age of [e.g., 13 / 15 as per applicable law]. If we become aware of collecting personal information from a child without valid parental or guardian consent, we will delete such data or otherwise handle it in accordance with laws to protect minors.
10. Changes to Policy
We may update this Policy from time to time. For any material changes, we will notify you by email (if applicable) or via a prominent notice on the website. Changes take effect as of the date posted.
11. Dispute Resolution
- We always put the interests of customers first and apply the best measures and solutions to protect the interests of customers. However, in addition to ensuring the interests of customers, SubHub also needs customers to cooperate to resolve disputes if any.
- We reserve the right to refuse service to anyone we deem to be uncivil and likely to disrupt the experience of other customers.
- We reserve the right to take action against any non-compliance with our terms and policies as appropriate.
- In addition, we also reserve the right to decide cases that affect us that are not mentioned in the regulations. Any relevant decisions do not need to be notified in advance.
- Our decision is final.
12. Contact Us
If you have any questions, requests for access, correction or deletion of your data, or any concerns about this Policy, please contact:
- Legal Entity: SubHub – Household Business
- Email: info@subhub.vn
- Address: Hanoi, Vietnam